Customer Service Center Operations Manager

2 weeks ago


Tallahassee, United States CVS Pharmacy Full time

Position Overview:
As the Customer Service Center Operations Manager at CVS Pharmacy, you will be instrumental in driving the success of our Over-the-Counter Customer Service division.

Key Responsibilities:
In this leadership role, you will oversee the daily operations of the call center, ensuring that our team delivers exceptional service to our customers. Your responsibilities will include:

  • Leading and mentoring a team of customer service representatives.
  • Implementing strategies to enhance customer satisfaction and operational efficiency.
  • Analyzing performance metrics to identify areas for improvement.
  • Collaborating with cross-functional teams to develop solutions that meet customer needs.

Qualifications:
The ideal candidate will possess strong leadership skills, a commitment to excellence, and a passion for customer service. You should have experience in managing teams and a proven track record of achieving operational goals.

Why CVS Pharmacy?
At CVS Pharmacy, we are dedicated to providing our customers with the highest level of service. We value our employees and offer opportunities for professional growth and development.



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