Technical Services Associate
5 days ago
We are looking for a Technical Services Associate to join our ICS Managed IT Services team. As a Technical Services Associate, you will be responsible for providing technical support to clients, troubleshooting IT-related issues, and assisting with the onboarding of new services.
The ideal candidate will have strong knowledge of computer systems, network protocols, and software applications. They should also possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities- Respond to client inquiries and resolve technical issues via phone, email, or in-person
- Analyze and troubleshoot complex technical problems using various tools and resources
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction
- Stay up-to-date with industry trends and best practices through ongoing training and professional development
Requirements
- High school diploma or equivalent required; bachelor's degree preferred
- Minimum 1 year of experience in technical support or related field
- Strong understanding of computer systems, network protocols, and software applications
- Excellent communication and problem-solving skills
Compensation
The estimated salary range for this position is $50,000 - $65,000 per year, depending on experience and qualifications.
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