Help Desk Professional II

3 weeks ago


Gastonia, North Carolina, United States ICS Managed IT Services Full time
Job Description

We are seeking a Help Desk Professional II to join our team at ICS Managed IT Services. This role involves providing technical support to clients, troubleshooting IT-related issues, and assisting with the onboarding of new services.

The ideal candidate will have strong knowledge of computer systems, network protocols, and software applications. They should also possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot complex technical problems using various tools and resources
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction
  • Develop and maintain knowledge of industry trends and best practices through ongoing training and professional development

Requirements

  • Bachelor's degree in Computer Science or related field (or equivalent experience)
  • Minimum 3 years of experience in help desk or technical support role
  • Strong understanding of computer systems, network protocols, and software applications
  • Excellent communication and problem-solving skills

Compensation

The estimated salary range for this position is $60,000 - $80,000 per year, depending on experience and qualifications.



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