IT Support Specialist

3 weeks ago


Gastonia, North Carolina, United States ICS Managed IT Services Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at ICS Managed IT Services. This role involves providing technical assistance to clients with various IT-related issues, as well as contributing to the onboarding of new services.

The ideal candidate will possess strong knowledge in network troubleshooting, Windows operating systems, and Microsoft 365 Admin Centers. Additionally, they should have experience with low-voltage technologies, such as routers, firewalls, and switches.

Key Responsibilities
  • Provide technical support for clients via phone, email, or in-person
  • Troubleshoot hardware and software issues related to networks, servers, and workstations
  • Assist with the installation and configuration of new equipment and software
  • Collaborate with the sales and field operations teams to ensure seamless service delivery

Requirements

  • Bachelor's degree in Computer Science or related field (or equivalent experience)
  • Minimum 2 years of experience in help desk or technical support role
  • Familiarity with low-voltage technologies and networking fundamentals
  • Excellent communication and problem-solving skills

Compensation

The estimated salary range for this position is $55,000 - $70,000 per year, depending on experience and qualifications.



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