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Retail Operations Director

2 months ago

Florida, United States Hard Rock International Full time
Job Description

Job Title: Retail Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Hard Rock International. As a key member of our retail operations team, you will be responsible for directing retail operations, ensuring maximum business potential, and driving financial results.

Key Responsibilities:

  • People: Provide a positive employee life cycle for all staff members, ensuring their growth and development throughout their tenure with Hard Rock.
  • Guest Experience: Deliver an authentic and exceptional experience for Hard Rock guests by maintaining a visually appealing retail environment, ensuring proper inventory, and providing outstanding service.
  • Profit: Operate a financially profitable retail business, leveraging innovative sales and marketing strategies to drive growth.
  • Sales: Develop and implement sales and marketing initiatives to increase business and market share.
  • Coordinate Operations: Collaborate with various departments to ensure seamless operations and achieve business objectives.
  • Employee Development: Teach, coach, and document employees to maintain a high-quality workforce, adhering to company standards.
  • Professional Image: Present a professional image to employees, guests, clients, owners, and investors, ensuring a positive representation of Hard Rock.
  • Client Functions: Attend client functions and designated parties to provide support, ensure guest satisfaction, and promote future business.
  • Business Development: Develop and maintain positive relationships within the business and social community, identifying opportunities to increase sales and profits.
  • Philanthropy: Spearhead philanthropic initiatives, contributing to the company's social responsibility.
  • Teamwork: Work collaboratively with all employees to achieve business objectives and exceed guest expectations.
  • Staff Turnover: Maintain a low staff turnover rate and high morale, ensuring a positive work environment.
  • Business Ethics: Operate ethically, protecting the image of Hard Rock and adhering to company values.
  • Sustainability: Utilize programs designed to promote sustainability and protect the environment.

Requirements:

  • Experience: Proven track record of managerial success in a fast-paced environment, with experience in driving business growth and focusing on human capital.
  • Education: Applicable standard of education required.
  • Skills:
    • Leadership: Strong leadership behaviors and technical skills to drive business success.
    • Communication: Excellent communication and listening skills, with the ability to present complex ideas effectively.
    • Language: Fluency in English required, with multiple language abilities a plus.

Physical Demands:

  • Mobility: Ability to move throughout the corporate office and cafes during visits, standing, walking, kneeling, bending for extended periods.
  • Sitting: Ability to sit for extended periods.
  • Manual Dexterity: Ability to make repeating movements of the arms, hands, and wrists.
  • Sound Perception: Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual Handling: Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

Benefits:

Competitive compensation, quarterly bonus plan, generous PTO, and health benefits.