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Regional Community Manager

2 months ago

Pittsburgh, Pennsylvania, United States Post Road Management Full time
About the Role

We are seeking a highly skilled and experienced Regional Community Manager to join our team at Post Road Management. As a key member of our leadership team, you will be responsible for overseeing the strategic direction and operational performance of our portfolio of properties.

Key Responsibilities
  • Develop and implement strategies to enhance vacancy and occupancy management, ensuring optimal performance across all properties.
  • Spearhead marketing initiatives to elevate our brand presence and appeal.
  • Scrutinize financials, approving expenditures within budgetary constraints, and identifying opportunities for increased efficiency and profitability.
  • Conduct community inspections to ensure every aspect meets our high standards of quality and market readiness.
  • Collaborate with Community and Asset Managers to design and monitor annual budgets, adjusting strategies as needed to maintain peak financial health.
  • Oversee rent management and resident selection criteria, ensuring our communities attract and retain the best tenants.
  • Negotiate and evaluate contracts with a focus on value creation and sustainability.
Resident & Customer Relations
  • Act as the ultimate problem-solver, swiftly addressing and resolving escalated resident complaints with empathy and effectiveness.
  • Engage proactively with tenants, nurturing relationships that promote satisfaction, loyalty, and long-term retention.
  • Respond to negative surveys and review feedback with a solution-oriented mindset, turning challenges into opportunities for improvement.
Employee Excellence
  • Inspire and guide your team, monitoring performance and productivity with a keen eye for talent development.
  • Conduct thorough annual performance reviews, making informed decisions on hiring, firing, and staff adjustments.
  • Provide ongoing coaching and mentorship, fostering a work environment where every employee feels valued and empowered to excel.
  • Navigate employee conflicts with diplomacy and fairness, maintaining harmony and a positive team spirit.
Additional Responsibilities
  • Serve as the primary liaison between the Owner and Owner's Representative, ensuring clear, consistent communication and alignment of goals.
  • Lead meetings with authority and clarity, effectively conveying information and driving decision-making.
  • Coordinate staffing and office setups for new communities, ensuring a smooth, efficient transition.
  • Articulate complex data and insights clearly and persuasively, both in written and numerical formats.
  • Maintain a professional appearance and demeanor, embodying the company's values in every interaction.
  • Prepare comprehensive Regional Portfolio reports as required, providing actionable insights to drive success.
  • Commit to continuous learning, participating in educational opportunities to stay at the forefront of industry trends and best practices.
Requirements
  • High School Diploma required; College Degree preferred.
  • A minimum of 3+ years of property management experience is essential. Experience with AppFolio is a significant plus.
  • Proven track record of leadership in property management, with strong organizational and decision-making skills.
  • Competence in property management software and digital tools, with the ability to adapt and innovate.
  • Valid driver's license, insured vehicle, and the ability to travel between properties.
  • Availability to respond to emergencies outside of normal business hours.
  • Ownership of a smartphone, with a willingness to use it for company purposes.
  • A clean criminal background, demonstrating a commitment to trustworthiness and integrity.
What We Offer
  • Health Benefits: Medical, Dental, & Vision.
  • We cover dependents as well.
  • Paid Time Off (PTO) & Sick Leave.
  • Birthday.
  • PTO: Enjoy a day off on your birthday.
  • Referral Incentive Program: Earn bonuses for referring new hires; up to $1000 lump sum.
  • 401(k) Plan.
  • Additional Perks: Gas Reimbursement: For business use of your personal vehicle. 20% Rent Discount: At any of the properties we manage or own. Company-Paid Holidays: Granted immediately upon hiring. Annual Reviews/Merit Increases: Based on performance. Commission Bonus.