Customer Service Representative

4 weeks ago

Dublin, Georgia, United States United Community Bank Full time

About the Role

United Community Bank is seeking a highly skilled and customer-focused Part-Time Customer Service Specialist to join our team. As a key member of our Customer Contact Center, you will be responsible for delivering exceptional customer service and support to our valued customers.

Key Responsibilities

  • Provide high-quality customer service and support through various channels, including phone, email, and secure messaging.
  • Process customer requests, including account maintenance, debit card maintenance, and online banking support.
  • Meet and exceed personal scorecard goals, contributing to the overall success of the department.
  • Develop and maintain thorough knowledge of all bank products and services.
  • Collaborate with colleagues to achieve team performance goals and objectives.
  • Participate in ongoing training and development programs to enhance skills and knowledge.

Requirements

  • High school diploma or equivalent required; Bachelor's degree in a relevant field of work or an equivalent combination of education and work-related experience preferred.
  • 1-3 years of banking, bank operations, retail, or customer service experience required.
  • Strong verbal and written communication skills, with the ability to maintain a friendly, cheerful, and courteous demeanor.
  • Ability to work a set or rotating schedule, including evenings and weekends as needed.
  • Proficient in Microsoft Office programs and standard office equipment.
  • Self-starter with a passion for delivering superior customer service.

Working Environment

This is a part-time position that requires schedule flexibility to work evenings and weekends as needed. The work location will be within the UCB footprint.

Equal Opportunity Employer

United Community Bank is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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