Help Desk Support Specialist
2 weeks ago
Job Description:
We are seeking a skilled Help Desk Support Representative to provide technical support to users across a variety of platforms, devices, and software systems, with a focus on healthcare-related technologies.
Key Responsibilities:
- Provide technical support for desktops, laptops, virtual machines, desk phones, tablets, printers, mobile phones, wired/wireless networks, VPNs, webcams, and dictation hardware.
- Troubleshoot integrated medical devices, such as ventilators, cardiac monitors, and anesthesia machines.
- Safeguard system security by following established protocols to prevent unauthorized access.
- Diagnose, research, and resolve complex technical issues, escalating when necessary to ensure timely resolution.
- Mentor Service Desk Associates and new team members, ensuring service quality is maintained.
- Assist with testing and integrating new technologies and workflows within the team.
- Identify and respond to trends using Service Desk collaboration tools and cross-team communication.
Qualifications & Requirements:
- High School Diploma or equivalent required.
- 5+ years of recent experience in a Help Desk or Service Desk role in a healthcare setting.
- If not from a Help Desk background, candidates must have customer-facing IT support experience.
- Expertise in supporting Epic, Microsoft systems (Windows, Office), VPNs, and multi-factor authentication (MFA).
- Prior experience in customer service (e.g., retail, food service) is a plus.
- Demonstrated longevity with past employers is highly valued.
How to Apply:
Interested candidates should submit their application through the company's website or by contacting the hiring manager directly.
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