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Customer Relationship Banker

2 months ago

West Roxbury, Massachusetts, United States Citizens Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Relationship Banker to join our team at Citizens. As a key member of our branch, you will be responsible for building and maintaining strong relationships with our customers, providing personalized financial solutions, and delivering exceptional customer service.

Key Responsibilities
  • Customer Relationship Building: Develop and maintain strong relationships with customers, understanding their financial needs and goals, and providing tailored solutions to meet their requirements.
  • Financial Solutions: Provide customers with a range of financial solutions, including deposit, loan, and investment products, to help them achieve their financial objectives.
  • Customer Service: Deliver exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Collaboration: Work closely with colleagues and partners to share knowledge, best practices, and ideas to drive business growth and customer satisfaction.
  • Problem-Solving: Use strong problem-solving skills to identify and resolve customer issues, providing creative solutions to meet their needs.
Requirements
  • High School Diploma or Equivalent: Required
  • 2+ Years of Sales and Customer Service Experience: Demonstrated ability to meet or exceed sales targets and provide exceptional customer service.
  • Strong Communication and Interpersonal Skills: Ability to effectively communicate with customers, colleagues, and partners, building strong relationships and trust.
  • Financial Knowledge and Acumen: Strong understanding of financial products and services, with the ability to provide customers with tailored solutions.
  • Problem-Solving and Analytical Skills: Ability to analyze customer needs, identify solutions, and provide creative solutions to meet their requirements.
Preferred Qualifications
  • 1+ Year of Cash Handling Experience: Experience handling cash, managing transactions, and maintaining accurate records.
What We Offer
  • Meaningful Work and Relationships: Opportunity to build strong relationships with customers, colleagues, and partners, making a positive impact on their lives.
  • Commitment to Community: Support for community involvement, with 4 hours of paid time off annually for volunteering, and matching donations to eligible 501(c)(3) organizations.
  • Career Opportunities and Growth: Opportunities for career advancement, training, and development, enabling you to grow and succeed in your role.
  • Exceptional Benefits: Comprehensive health care coverage, 401K with corporate match, tuition assistance, mental health and wellbeing programs, and more.