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Executive Director of Operations

2 months ago

Glen Allen, Virginia, United States Massage Envy Full time
{"title": "Executive Director of Operations", "content": "Overview

At Massage Envy, we're committed to helping people feel their best. As our Executive Director of Operations, you'll play a key role in leading our team to achieve this goal. Your primary responsibility will be to develop and implement strategies to drive business growth, improve operational efficiency, and enhance the overall customer experience.

Key Responsibilities
  • Develop and execute business plans to drive revenue growth and improve profitability
  • Lead a team of location managers to ensure operational excellence and customer satisfaction
  • Collaborate with the Operations Director to identify areas for improvement and implement changes
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions
  • Partner with the Sales and Marketing team to develop and execute sales strategies
Requirements
  • Strong analytical and communication skills
  • Experience in a multi-unit leadership role, preferably in the spa or sales industry
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive salary and bonus structure
  • Excellent medical, dental, and vision insurance
  • Paid time off and comprehensive 401(k) package
  • Opportunities for professional growth and development
Join Our Team

If you're a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

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