Director of Collection Operations

2 days ago


Glen Allen, Virginia, United States Insight Global Full time
Job Title: Director of Collection Operations

Insight Global is seeking a seasoned professional to lead our collection efforts for our multifamily apartment portfolio. As a Director of Collection Operations, you will be responsible for overseeing collections and credit screening for our 61 multifamily apartment communities across five states.

Key Responsibilities:
  • Set and manage objectives for the collections team to align with company cash goals.
  • Develop and implement processes to identify, resolve, and mitigate customer account delinquencies.
  • Create procedures to minimize outstanding balances from current residents, including communication protocols and court filings.
  • Partner closely with cross-functional team leaders from Revenue, Finance, Legal, and other departments to strategize and enhance collection efforts.
  • Report on collection metrics, portfolio risks, and provide recommendations for improvement to Senior Management.
  • Utilize and enhance collection software and work with internal IT to optimize collection efforts.
  • Establish performance metrics for evaluating and developing collections staff.
  • Interface with external collection agencies to streamline hand-off procedures and maximize recovery.
Requirements:
  • MBA preferred.
  • Familiarity with Interprose ACE and Yardi software preferred.
  • 5-7 years of experience in credit and collections, preferably within the multifamily apartment industry.
  • 3+ years of supervisory or management experience.
  • Bachelors degree in Business, Finance, or a related field.
What We Offer:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.


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