Director of Service Delivery
2 weeks ago
Strategic Solutions of Virginia, LLC is seeking a highly skilled and experienced Director of Service Delivery to lead our team in delivering exceptional service to our clients. As a key member of our leadership team, you will be responsible for overseeing the execution of projects, developing and managing budgets, and ensuring client satisfaction.
Key Responsibilities:
- Develop and manage budgets for End User Support and Professional Services departments
- Oversee the execution of projects and ensure timely completion within budget
- Monitor client satisfaction and work with the team to improve service delivery
- Build, monitor, measure, and improve Managed and Hosted Services offerings and processes
- Oversee Security offerings and operations
- Collaborate with the management team and team members to achieve goals and objectives
Requirements:
- 4-year degree in computer-related fields or equivalent experience
- Significant industry experience and proven success in a direct management role
- Industry certifications required
- Correctable vision
- Full hearing capability
- Ability to lift up to 40 lbs
- Ability to stand and/or sit for up to 14 hours/day
- Keen attention to detail and follow-up skills
- Ability to think logically
- Willingness to mentor other team members
- Valid driver's license and vehicle for transportation
Authority:
- Financial authority as budgeted
- Authority to assign tasks, schedule staff, and authorize overtime and time off
- Authority to deploy resources for project completion within budget and authorized by management
- Full authority to hire and terminate staff
Salary, Benefits & Culture:
Starting salary: $85,000 per year, depending on experience
Generous benefits package, including Health, Dental, Vision, Life, Disability Insurance, HSA, 401(k) employer contributions, Pet Insurance, and paid time off program
Strategic Solutions of Virginia, LLC is committed to helping causes that are near and dear to the hearts of our employees, clients, neighbors, and the communities of Virginia and North Carolina.
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