Customer Support Associate

2 weeks ago


Tallahassee, United States CVS Health Full time
Job Summary

CVS Health is seeking a highly skilled and compassionate Customer Support Associate - Worklife to join our team. As a key member of our Worklife team, you will play a vital role in providing exceptional support to our members, ensuring they receive the resources and assistance they need to navigate life's challenges.

Key Responsibilities
  • Call Handling: Respond to incoming calls from members, actively listening to their concerns and providing empathetic support to resolve their issues.
  • Resource Navigation: Research and provide members with information on Worklife services and resources, including EAP and management consultant support.
  • Crisis Intervention: Recognize and respond to crisis situations, taking necessary actions to minimize risk and ensure member safety.
  • Documentation and Follow-up: Accurately document member interactions and follow up with members as needed to ensure their concerns are addressed.
  • Team Collaboration: Work closely with team members to provide seamless support to members, sharing knowledge and expertise to ensure the best possible outcomes.
Requirements
  • Experience: 1+ year of experience in a call center environment, preferably in a social, psychological, or human service field.
  • Education: High school diploma or equivalent required; Bachelor's degree preferred.
What We Offer

CVS Health is committed to providing a supportive and inclusive work environment, offering a range of benefits and perks to our employees, including:

  • Competitive Pay: $31.72 per hour, with opportunities for bonuses and commissions.
  • Comprehensive Benefits: Medical, dental, and vision coverage, as well as 401(k) retirement savings plan and employee stock purchase plan.
  • Wellness Programs: Access to on-site fitness centers, wellness programs, and employee assistance programs.
  • Professional Development: Opportunities for training, education, and career advancement.


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