Loan Consultant

2 weeks ago


Greenville, South Carolina, United States Shellpoint Mortgage Servicing Full time
Job Title: Performing Loan Consultant

We are seeking a highly skilled and motivated Performing Loan Consultant to join our team at Shellpoint Mortgage Servicing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and homeowners across the country.

Key Responsibilities:
  • Provide excellent customer service through inbound calls and proactive outreach to homeowners to collect past-due mortgage payments.
  • Develop and implement customized payment strategies to cure delinquencies and satisfy both our clients/investors and our company.
  • Process homeowners' mortgage payments and handle a variety of customer inquiries, including website assistance, escrow, and payoffs.
  • Offer and refer eligible homeowners for refinancing opportunities to our Originations department.
  • Meet company performance goals and maintain a high level of professionalism in all interactions.
Requirements:
  • College degree preferred, high school diploma (or equivalent) required.
  • Over 1 year of collections experience (preferred, but not required).
  • English fluency and excellent negotiation and telephone communication skills.
  • Familiarity with Internet-based search techniques and the ability to maintain professional conduct with people of any mood or personality type.
Benefits:
  • 15 Paid Time Off (PTO) days and 18 after 1st anniversary.
  • 9 Paid Holidays.
  • Employee Engagement Activities.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) Plan with company match.
  • Employee Assistance Plan.
  • Performance-based incentives.
  • Pet insurance.
  • Advancement opportunities.
Equal Employment Opportunity:

We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.


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