Loan Consultant
2 weeks ago
We are seeking a highly skilled and motivated Performing Loan Consultant to join our team at Shellpoint Mortgage Servicing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and homeowners across the country.
Key Responsibilities:- Provide excellent customer service through inbound calls and proactive outreach to homeowners to collect past-due mortgage payments.
- Develop and implement customized payment strategies to cure delinquencies and satisfy both our clients/investors and our company.
- Process homeowners' mortgage payments and handle a variety of customer inquiries, including website assistance, escrow, and payoffs.
- Offer and refer eligible homeowners for refinancing opportunities to our Originations department.
- Meet company performance goals and maintain a high level of professionalism in all interactions.
- College degree preferred, high school diploma (or equivalent) required.
- Over 1 year of collections experience (preferred, but not required).
- English fluency and excellent negotiation and telephone communication skills.
- Familiarity with Internet-based search techniques and the ability to maintain professional conduct with people of any mood or personality type.
- 15 Paid Time Off (PTO) days and 18 after 1st anniversary.
- 9 Paid Holidays.
- Employee Engagement Activities.
- Medical, dental, vision, life, and disability insurance.
- 401(k) Plan with company match.
- Employee Assistance Plan.
- Performance-based incentives.
- Pet insurance.
- Advancement opportunities.
We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
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Loan Consultant
1 month ago
Greenville, South Carolina, United States Shellpoint Mortgage Servicing Full timeJob Title: Performing Loan ConsultantWe are seeking a highly skilled and motivated Performing Loan Consultant to join our team at Shellpoint Mortgage Servicing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and homeowners across the country.Key Responsibilities:Provide excellent...
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Loan Consultant
1 week ago
Greenville, South Carolina, United States Shellpoint Mortgage Servicing Full timeJob SummaryShellpoint Mortgage Servicing is seeking a highly skilled Loan Consultant to join our team. As a Loan Consultant, you will be responsible for providing exceptional customer service to homeowners across the country, collecting past-due mortgage payments, and developing practical payment solutions to help them get current in their mortgage...
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