IT Support Specialist
2 weeks ago
The IT Analyst role at Nemera involves providing daily support for the Buffalo Grove site. This includes managing local projects, maintaining computer systems, and ensuring effective communication with staff and vendors. The ideal candidate will have experience working in a virtual environment, possess excellent analytical skills, and be able to prioritize tasks effectively.
Key Responsibilities:
- Manage and assist with site-specific projects
- Provide first-line IM support by actively monitoring the ticketing system
- Maintain agreed-upon standards and policies
- Operate computer systems on a daily basis
- Contact other IM staff, managers, and vendors within the organization
Requirements:
Essential Skills and Qualifications:
- Experience working in a help desk or IT position
- Demonstrable customer service expertise
- Ability to identify WLAN vs LAN and client vs server issues
- Effective verbal and written communication skills
PREFERRED KNOWLEDGE/SKILLS:
- High School Diploma or equivalent
- Microsoft certification (back and front office suite)
- College degree preferred
- Manufacturing client experience
Estimated Salary: $60,000 - $80,000 per year
Work Environment: Office setting with occasional remote work.
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