Collections Representative
2 weeks ago
We are seeking a highly motivated and organized Collections Representative to join our team at ValorVIP. As a Collections Representative, you will be responsible for recovering past due consumer accounts in a professional and respectful manner.
Key Responsibilities:- Utilize contact technology and recovery strategies to locate right parties.
- Understand the customer's situation and identify the best means of payment plan.
- Negotiate payment terms with empathy, tact, and professionalism.
- Make outbound and receive inbound calls.
- Follow all required scripts, policies, and procedures.
- Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
- Meet monthly goals and perform other assigned duties.
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
- Adhere to all attendance and work schedule requirements.
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Excellent organizational, written, and oral communication skills.
- The ability to type swiftly and accurately (20+ words a minute).
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Basic understanding of Windows operating system.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- The ability to evaluate, troubleshoot, and follow-up on customer issues.
- An aptitude for conflict resolution, problem solving, and negotiation.
- Must be customer service oriented (empathetic, responsive, patient, and conscientious).
- Ability to multi-task, stay focused, and self-manage.
- Strong team orientation and customer focus.
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
- Excellent interpersonal skills and the ability to build relationships with your team and customers.
- Competitive compensation package.
- Opportunities for advancement and professional growth.
- Fun and engaging work environment.
- Casual dress code.
- Cash and prize contests.
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
Conditions of Employment:- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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