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Patient Access Services Representative

2 months ago


Tucson, Arizona, United States Tucson Medical Center Full time
Job Summary

We are seeking a highly skilled Patient Access Services Representative to join our team at Tucson Medical Center. As a key member of our Central Call Center, you will play a vital role in ensuring seamless patient access to medical care.

Key Responsibilities
  • Assist medical care givers with patient management, tracking, and monitoring requirements.
  • Answer phones, pre-screen patients using appropriate triage skills, and schedule appointments.
  • Perform centralized scheduling, insurance verification, referral, billing, and payment posting responsibilities.
  • Exhibit excellence in customer service and adhere to TMCH values of integrity, community, compassion, and dedication.
  • Collect deposits or deductibles, advise patients of insurance benefits, and ensure cash handling follows corporate policies.
  • Ensure completion of financial documentation in accordance with TMCH's credit and collection policies.
  • Interact with physicians and/or physicians' office staff to secure diagnosis, procedure details, or authorizations.
  • Use medical terminology and scheduling knowledge to select correct procedures and coordinate information with other departments.
  • Perform patient registration activities to ensure accurate financial and biographical data.
  • Complete insurance processing, including account creation, verification, notification, and authorization functions.
  • Communicate with departments/physicians for special requests, emergent cases, overbooking, and add-ons.
Requirements
  • High School diploma or General Education Degree (GED) or equivalent combination of relevant education and experience.
  • Preferred one (1) year of medical office and/or hospital experience, including healthcare eligibility and benefit analysis or scheduling experience.
  • Some positions may require certification as a Medical Assistant (CMA).
What We Offer

Tucson Medical Center offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.