Infrastructure Reliability Engineer

2 weeks ago

Redmond, Washington, United States Microsoft Corporation Full time

Join us in transforming the educational landscape.

Are you interested in being part of a team dedicated to developing innovative applications and services that will redefine the learning journey? Do you aspire to work within an organization that prioritizes customer satisfaction and fosters an inclusive team environment? If this resonates with you, we may have the perfect opportunity. The Education engineering team plays a crucial role in our mission and serves as a breeding ground for M365 initiatives. We are committed to creating exceptional experiences for students, educators, administrators, and parents, with the ultimate goal of empowering every learner globally to achieve greater success.

We are in search of a Site Reliability Engineer (SRE) who possesses a balanced blend of systems engineering, software development, and online services experience, coupled with a strong commitment to quality. Your role will involve envisioning, designing, and delivering our highly scalable services that cater to millions of educators and learners worldwide.

Our engineering culture is characterized by data-driven decision-making, dynamism, and inclusivity. Team members are encouraged to explore creative ideas, formulate hypotheses, and implement them iteratively to learn and adapt swiftly. We are passionate about enhancing service agility and frequently deploying to production. Our services are built as distributed RESTful APIs deployed in Azure, utilizing the Office 365 Substrate layer and SharePoint, while our user interfaces are developed using ReactJs.

At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. As part of our team, we unite with a growth mindset, innovate to empower others, and collaborate to achieve our shared objectives. Daily, we uphold our values of respect, integrity, and accountability to cultivate a culture of inclusion where everyone can thrive both at work and beyond.

Required Qualifications:

  • 3+ years of technical experience in software engineering, network engineering, or systems administration.
  • Alternatively, a Bachelor's Degree in Computer Science, Information Technology, or a related field.

Other Requirements:

  • Compliance with Microsoft, customer, and/or government security screening requirements is essential for this role. This includes, but is not limited to, specialized security screenings.

Preferred Qualifications:

  • Experience in software development, particularly in automation-related tasks. Proficiency in scripting languages such as Bash and PowerShell, or compiled languages like C and C# is highly valued, although other languages are acceptable.
  • Understanding of modern software and systems architectures, including load balancing, queuing, caching, distributed systems failure modes, and microservices.
  • Strong troubleshooting skills, including the ability to trace remote call chains across multiple service layers and a solid understanding of monitoring in distributed systems.
  • Familiarity with the following technologies is preferred:
  • Azure VMs, KeyVault, Service Fabric, ARM templates, Traffic Manager, Storage Accounts, Redis cache, and DevOps release and build pipelines.
  • Experience with Docker containers, Kubernetes, and fundamentals of Windows and Linux operating systems.
  • Knowledge of certificate lifecycle management, including creation, administration, domain registration, Azure KeyVault storage, and revocation.
  • Proficiency in source code management using Git, querying data in Azure Data Explorer, creating and building PowerBI dashboards, and authoring workflows using Power Automate.

Compensation: The typical base pay range for this role across the U.S. is USD $76,400 - $151,800 per year, with variations applicable to specific work locations.

Benefits: Additional benefits and compensation details are available based on the nature of your employment with Microsoft.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the appropriate channels.

Key Responsibilities:

  • Develop code, scripts, systems, or platforms that automate moderately complex but repetitive operational processes (e.g., monitoring, alerting, deploying products and updates, debugging) at scale.
  • Analyze data from telemetry pipelines and monitoring tools that detail operational metrics (e.g., availability, reliability, performance, efficiency) of systems, platforms, or products operating at scale.
  • Respond to incidents during regular on-call rotations by identifying the level of impact, troubleshooting complex issues, and deploying appropriate fixes to resolve root causes.
  • Share details related to incidents and their resolution through post-mortem reports and during regular review meetings with more experienced engineers and members of product engineering teams.

Embody our culture and values.

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