Billing Operations Specialist

3 weeks ago


Syracuse, New York, United States Rapid Response Monitoring Full time

We are seeking a highly motivated Billing Operations Specialist to join our team in Syracuse, NY. This full-time position offers a competitive salary range of $23.00-$26.00 per hour.

About the Role

As a key member of our billing team, you will be responsible for handling customer inquiries, processing payments, and resolving billing discrepancies. You will also collaborate with other departments to address complex billing issues.

Key Responsibilities
  • Billing Inquiries Handling:
    • Respond to customer inquiries related to billing statements, invoices, and payment methods.
    • Clarify billing discrepancies and resolve customer concerns promptly.
  • Payment Processing:
    • Process payments through various channels (online, checks, etc..).
    • Ensure accurate posting and reconciliation of payments.
  • Customer Account Management:
    • Update customer accounts with billing changes, payment arrangements, and account notes.
    • Maintain customer records and ensure data accuracy.
  • Issue Resolution:
    • Investigate and solve issues related to billing, such as overages, late fees, and account adjustments.
    • Collaborate with other departments (e.g., sales, customer service, and technical) to address complex billing issues.
Requirements
  • Associate's degree or equivalent experience.
  • 2+ years' experience in an administrative, professional or customer service role.
  • Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint).
What We Offer
  • Competitive salary range: $23.00-$26.00 per hour.
  • A family environment designed to focus on your professional growth and development.
  • Annual salary increases based on employee performance.
  • Medical, Dental, Vision, and 401k.
  • Paid Vacation and Sick Time.
  • Wellness Program + Wellness DAYS OFF.
  • Internal advancement opportunities.


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