Customer Service Manager

23 hours ago


Alpharetta GA USA, United States SiteOne Landscape Supply, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Manager - Sales and Operations to join our team at SiteOne Landscape Supply, Inc. This is a key role that requires strong leadership and communication skills to manage sales and operations for high-volume customer accounts.

Key Responsibilities
  • Manage sales and operations for high-volume customer accounts, including daily orders, bids, and deliveries.
  • Proactively sell and service key accounts by identifying customer needs and providing solutions.
  • Process bids and quotes, execute and complete sales orders, and coordinate logistics of delivery and acceptance of customer orders.
  • Respond to customer inquiries and assist with the sale of products over the phone.
  • Research, analyze, and respond to complex customer inquiries, and assist less experienced staff with complex customer issues.
  • Provide in-store support, including working the counter or assisting in the yard as needed.
  • Work closely with dispatch, customer service, and sales support teams as required.
Requirements
  • 2-3 years of selling experience, preferably in the landscape/nursery/horticultural industry.
  • Proven ability to build strong relationships with internal and external customers.
  • Ability to think quickly and act with a sense of urgency.
  • Degree in a Business/Management discipline or equivalent experience.
  • High school diploma or equivalent required.
Equal Employment Opportunity

SiteOne Landscape Supply, Inc. is strongly committed to providing equal employment opportunities for all associates and applicants for employment. All employment decisions will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.



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