Customer Service Representative

7 hours ago

Alpharetta, United States Solvay Full time

Job Summary:

The **Customer Service Representative** is a key member of the Customer Services Team, responsible for providing exceptional customer service and support to a portfolio of customers. This role sits in the North American Customer Service Hub within the Supply Chain organization, with heavy customer contact, problem resolution, and order processing activities.

Key Responsibilities:

  • Maintain a deep understanding of customer needs and preferences.
  • Process customer orders accurately and efficiently, ensuring timely delivery and compliance with applicable rules and regulations.
  • Collect and verify commercial information with customers, and update customer-related master data within SAP.
  • Collaborate with internal departments to resolve customer complaints and issues.
  • Provide excellent customer service, ensuring high levels of customer satisfaction and loyalty.
  • Support Account Managers in presenting responses to customers and contributing to the company's image towards customers.
  • Interact with various functional groups to meet customer needs, including Supply Chain Planning, Manufacturing site Supply Chain, Account Managers, Product Managers, Regional Logistics, Credit Department, Regulatory affairs and Product Stewardship, and Quality.

Requirements:

  • 3+ years of customer service experience in a manufacturing environment.
  • BS/BA degree desired.
  • Effective verbal and written communication skills, with the ability to be articulate and diplomatic.
  • Strong organizational skills, including setting priorities, processing information quickly, and managing multiple responsibilities.
  • Proficient computer skills, including Google products, Sales Force, and SAP.
  • Experience in Plastics/Polymers or Manufacturing industries.
  • Cultural awareness and sensitivity, with the ability to work in an international business environment.

About Solvay:

Solvay is committed to working with and providing reasonable accommodations to individuals with disabilities. We are an equal opportunities employer and welcome applications from diverse candidates.

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