Product Specialist

4 days ago


Brighton, Michigan, United States Dover Saddlery Full time
Job Summary:

As a Product Advisor at Dover Saddlery, you will be responsible for providing exceptional customer service and assistance to our clients. This includes greeting customers, answering questions, and providing product information to ensure a seamless shopping experience.

Key Responsibilities:
  • Greet customers and provide a welcoming experience
  • Answer questions and provide product information to customers
  • Process payments and handle customer refunds
  • Assist with store upkeep and maintain a clean and organized sales floor
  • Perform other duties as assigned by management
Requirements:
  • Basic understanding of sales principles and customer service practices
  • Solid communication and interpersonal skills
  • Ability to read, write, and effectively communicate with customers, peers, and management
  • Telephone etiquette and ability to multi-task
  • Ability to work as part of a team and take initiative independent of direct supervision
Physical Demands:

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.

What We're Looking For:

We're seeking an enthusiastic, friendly, and energetic individual with a genuine desire to provide outstanding service. Availability to work a variety of hours, including mornings, evenings, weekends, and holidays is required. A high school diploma or equivalent, or in pursuit of a diploma, is also necessary.



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