Salesforce Business Systems Analyst
20 hours ago
About Incapsulate: Incapsulate is a leading management and technology consulting firm with offices in the US, Canada, and India. We have experience with all levels of government, from federal to state and local, to help drive change and improve services to citizens.
We blend management consulting with technical acumen across a variety of platforms and technologies, ranging from mobile and cloud computing to dashboards and data visualization using cutting-edge tools. We are Salesforce Partners and have deep roots in transformational initiatives, specializing in Salesforce-based solutions to improve service delivery and streamline operations.
Our clients include leading cities across North America, members of the Fortune 500, and federal and state government agencies focused on critical missions such as education and healthcare.
Responsibilities:- Drive functional and technical solutions on Salesforce engagements, including integrations.
- Work with onsite and offshore team members to document user requirements and assist in their development.
- Advise customers on solutions that solve business problems and ensure their successful adoption.
- Develop reusable templates and processes to ensure delivery excellence.
- Facilitate user workshop sessions and engage in conversations with technical and QA teams to ensure systems meet business needs.
- Implement and support Agile practices.
- Ensure developed solutions meet business needs.
- 8+ years of experience in business analysis and/or CRM systems.
- Experience working on Financial Services Cloud (FSC) projects.
- Experience working in business domains like insurance, banking, or financial services.
- Good understanding of Agile methodologies.
- Excellent knowledge of requirements gathering techniques and ability to run client workshops.
- Demonstrated ability to translate business requirements to solutions and work with technical teams to deliver these solutions.
- Excellent interpersonal, listening, oral, and written communication skills.
- Excellent analytical skills, as well as accuracy and attention to detail.
As a remote worker, you will have the flexibility to work from anywhere and be part of a dynamic team that is passionate about delivering exceptional results.
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