Customer Engagement Specialist

5 days ago

Long Beach, California, United States HRO Inc Full time

HRO Inc. is a pioneer in accelerating brand awareness and driving customer acquisition for leading technology brands. Our team of experts possesses a deep understanding of direct consumer engagement, fostering trust that directly impacts our clients' bottom-line results. In an environment characterized by rapid change and relentless pace, our team remains agile, continuously adapting to maintain a leading position across all facets of our operations.


We are dedicated to nurturing both our teams and the brands we represent. Our unwavering commitment to excellence is fueled by a fervent passion for innovation and the continual refinement of our methodologies, resulting in a significant enhancement of client acquisition rates, satisfaction levels, and brand allegiance. We highly esteem the unique and creative perspectives brought forth by our team members, as they play a pivotal role in expanding market share across diverse industries.


Job Overview
  • We invite individuals with a penchant for direct engagement with individuals, who thrive on overcoming challenges with a solution-oriented mindset, and excel in delivering efficient and effective solutions to join our team as Customer Engagement Specialists.

Key Responsibilities
  • Implement and execute sales strategies directly to consumers that package and promote our clients' products/services to increase brand visibility and increase profit margins
  • Engage in direct sales to our consumers to reinforce our customer pipeline, generate heightened interest in our clients, and ensure alignment with our clients' brand messaging
  • Contribute and collaborate with our team to positively impact the efficiency of our sales process, providing rapid growth for our clients and their brand
  • Monitor the effectiveness amongst the team of our efforts with consumers to reinforce and ensure success with each client, their specific goals, and their brand
  • Build a strong sense of understanding of the qualified consumer base in our target market by observing the entirety of the sales process, conducting market research on the client territory, and attending all client meetings and training sessions

Requirements
  • Experience in a related field such as sales, client management, customer support, account management, client facing, or business development
  • An unparalleled dedication to learning and expanding upon your existing skill sets within the sales field
  • The ability to problem-solve and pivot rapidly in a fast-paced environment to continuously stay at the forefront of our ever-changing client industries
  • A competitive drive to accomplish all client objectives to boost their overall consumer brand image and customer acquisition rate
  • Professional and positive communication skills that can complement our clients' values

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