Customer Experience Ambassador

1 day ago


Long Beach, California, United States Caliber Sourcing Full time

**Job Summary:**

We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at Caliber Sourcing. As the first point of contact for our customers, you will be responsible for providing exceptional support and ensuring their needs are met.

About Us:

Caliber Sourcing is a leading provider of innovative solutions in the pet industry. We pride ourselves on delivering high-quality products that make a difference in the lives of pets and their owners.

Key Responsibilities:

  • Customer Support: Respond to customer inquiries via phone, email, and live chat, providing timely and accurate solutions to their issues.
  • Order Management: Process customer orders, answer questions, and resolve any concerns related to their purchases.
  • Problem-Solving: Identify and resolve complex customer complaints in a professional and courteous manner.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

What We Offer:

A competitive salary of $16-$18 per hour, a comprehensive benefits package, and opportunities for career growth and development.



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