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Client Support Specialist

2 months ago

Lehi, Utah, United States LGCY Power Full time

Customer Service Representative

Location: Remote

Company Overview:

LGCY Power is a leading provider in the residential solar industry, recognized for our commitment to excellence and a positive workplace culture. We are dedicated to enhancing customer satisfaction while fostering personal growth among our team members.

Position Overview:

The role of Customer Service Representative is vital in ensuring our clients receive exceptional support. You will be responsible for addressing customer inquiries and troubleshooting technical challenges through designated communication channels.

Key Responsibilities:

  • Deliver technical assistance to clients
  • Respond promptly to customer inquiries and resolve issues efficiently
  • Collaborate with internal teams to meet customer requirements
  • Maintain a high standard of customer satisfaction
  • Acquire and retain comprehensive knowledge of our product offerings
  • Provide regular updates to relevant stakeholders
  • Perform additional tasks as assigned

Essential Qualifications:

  • Excellent written and verbal communication abilities
  • Proficient in Microsoft Office Suite
  • Capable of identifying issues and proposing effective solutions
  • Strong organizational skills with the ability to manage multiple tasks
  • Consistent attendance

Employment Type: Full-time

Benefits:

  • Competitive salary
  • Generous paid time off program
  • Paid holidays
  • Comprehensive benefits package including health and dental insurance
  • Opportunities for professional growth within a rapidly expanding organization
  • A vibrant and supportive work environment

LGCY Power is an Equal Opportunity Employer committed to fostering diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.