Loan Support Specialist

24 hours ago


Jacksonville, Florida, United States SoFi Full time

About SoFi

SoFi is a financial company that offers a range of products and services to help individuals achieve their financial goals.

Job Overview

The Loan Support Specialist role at SoFi is an entry-level position designed for individuals who are passionate about helping others and want to learn and grow with our company.

Key Responsibilities

  • Respond to member inquiries via phone and chat regarding SoFi's Student Loan and Personal Loan applications
  • Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries
  • Demonstrate empathy, professionalism, top-notch problem-solving skills, and relationship management
  • Follow compliance and regulatory guidelines in order to protect sensitive information and keep our members' trust
  • Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints
  • Advocate on our members' behalf to improve our products, operations, and policies
  • Clearly document Member interactions using templates where appropriate
  • Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
  • Perform ad hoc duties as assigned

Requirements

  • A strong connection to the SoFi Mission and Values
  • A passion for helping others while solving problems quickly
  • Strong verbal and written communication skills
  • Excellent organizational and time management skills
  • Proficiency in Google products, data visualization tools, customer service tools, and admin tools
  • A self-starter mentality able to make decisions while applying analytical skills required to manage reviewing tasks
  • Be able to learn, retain, and apply new information quickly
  • Be able to identify trends in your day-to-day work and adjust appropriately
  • To establish productive working relationships with co-workers, management, and clients
  • A professional demeanor and strong work ethic, high accuracy, and strong attention to detail
  • High school diploma or GED required
  • Flexibility to work alternative schedules: evenings, early mornings, weekend days. Some bandwidth for overtime as the need arises

Compensation

The base pay rate for this role is $19.50 per hour. We also offer competitive benefits, including health insurance, retirement savings, and paid time off.



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