Current jobs related to Lead Customer Success Strategist - New York County New York - InfoSum

  • Customer Success Strategist

    1 month ago

    New York, New York, United States RADAR Full time

    About RadarRadar is a leading provider of location infrastructure solutions for businesses. Our geofencing SDKs and maps APIs empower companies to create location-based experiences that drive customer engagement and revenue growth.Job SummaryWe are seeking a highly motivated and experienced Customer Success Strategist to join our growing team. As a key...

  • Customer Success Strategist

    4 weeks ago

    New York, New York, United States Squire Technologies Full time

    Drive Customer Success and GrowthWe are seeking a highly skilled Customer Success Strategist to join our team at Squire Technologies. As a key member of our customer-facing team, you will play a critical role in driving customer success and growth through improved customer communications, cross-sell and upsell opportunities, and strategic partnerships.Key...

  • Customer Success Strategist

    2 weeks ago

    New York, New York, United States Klaviyo Full time

    About the RoleWe're seeking a seasoned Customer Success Strategist to join our team at Klaviyo. As a key member of our customer success organization, you will be responsible for driving growth and retention for our upper mid-market customers.Key ResponsibilitiesDevelop and execute customized customer success plans to drive growth and retentionBuild and...

  • Customer Success Strategist

    2 days ago

    New York, New York, United States DriverReach Full time

    About DriverReachDriverReach is a modern recruiting and compliance management system that empowers change-makers in the trucking industry to leverage intuitive technology and achieve success.The company is used by hundreds of transportation and logistics companies to recruit, qualify, and hire qualified CDL drivers.About the RoleThe Customer Success...

  • Lead Content Strategist

    2 weeks ago

    New York, New York, United States HexaQuEST Global, Inc. Full time

    Lead Content StrategistHexaQuEST Global, Inc. is seeking a highly skilled Lead Content Strategist to join our Digital Customer Experience (DCE) Design organization. As a key member of our team, you will be responsible for creating content, journeys, and delivering experiences for our customers that are simple and secure.Key Responsibilities:Collaborate with...

  • Lead Product Strategist

    2 months ago

    New York, New York, United States Audible Full time

    Lead Product Strategist at AudibleAt Audible, we are revolutionizing the way narratives are experienced through the power of voice. Our Retail division spearheads the strategy to broaden Audible's offerings beyond subscriptions to innovative transactional shopping experiences. We are seeking a Lead Product Strategist to spearhead the development of...

  • Lead Customer Success Strategist

    2 months ago

    New York, New York, United States Optimize Partners Full time

    About Optimize Partners: Optimize Partners is a dynamic B2B SaaS organization focused on enhancing business processes through innovative software solutions. We are on the lookout for a Senior Customer Success Manager to enhance our team. Position Overview: As a Senior Customer Success Manager, you will be pivotal in ensuring our enterprise clients derive...

  • Customer Success Strategist

    3 days ago

    New York, New York, United States Rilla Full time

    Rilla's Customer Success Team sits at the unique intersection of customers, product, and go-to-market strategy. In this role, your mission will be to deeply understand our customers' most pressing challenges, collaborate closely with our sales and product teams to successfully onboard and implement Rilla, and leverage data and financial analysis to achieve...

  • Customer Success Strategist

    1 week ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales teams. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help sales reps improve their performance.Job DescriptionWe're seeking a highly motivated Customer Success Manager to facilitate a smooth and successful onboarding experience...

  • Customer Success Strategist

    1 month ago

    New York, New York, United States GitLab Full time

    Customer Success ArchitectGitLab is seeking a highly skilled Customer Success Architect to join our team. As a Customer Success Architect, you will be responsible for providing unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success.Key Responsibilities:Partner with customers to define...

  • Corporate Success Strategist

    2 weeks ago

    New York, New York, United States Prosperity Outcomes Full time

    Unlock Your PotentialAre you a driven individual seeking to elevate your career and personal life? Our organization, Prosperity Outcomes, offers a unique opportunity to join a global community of like-minded professionals.About the RoleWe are seeking enthusiastic and goal-oriented individuals to join our team as Corporate Success Strategists. As a key member...

  • Customer Success Strategist

    1 month ago

    New York, New York, United States GitLab Full time

    About the RoleWe are seeking a highly skilled Customer Success Architect to join our team at GitLab. As a Customer Success Architect, you will play a pivotal role in providing unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success.ResponsibilitiesPartner with our customers to define...

  • Customer Success Strategist

    2 weeks ago

    New York, New York, United States VIBE Full time

    About VibeVibe is a pioneering self-serve Streaming TV ad platform dedicated to democratizing access to TV advertising for small and medium-sized businesses.We're building a revolutionary, more efficient, and transparent marketplace, providing the streaming industry with a much-needed infrastructural backbone.Founded in 2022 by visionary entrepreneurs,...

  • Customer Experience Strategist

    3 days ago

    New York, New York, United States Trunk Tools Full time

    About the RoleWe are seeking a seasoned Customer Experience Strategist to lead our efforts in delivering exceptional customer experiences at Trunk Tools. As a key member of our team, you will be responsible for developing and implementing our overall customer experience strategy, ensuring alignment with company goals and client needs.Key...

  • Lead Design Strategist

    1 week ago

    New York, New York, United States TEKsystems Full time

    About the RoleWe're seeking a talented Lead Design Strategist to join our Digital team. As a key member of our organization, you'll be responsible for developing and implementing a comprehensive design strategy that drives business growth and customer engagement.The ideal candidate will have a strong background in design strategy, experience working with...

  • Enterprise Success Strategist

    3 weeks ago

    New York, New York, United States Condé Nast Full time

    Job DescriptionCondé Nast is a global media company producing high-quality content with a vast consumer base across 32 territories through various platforms. Our portfolio includes renowned media properties such as Vogue, Vanity Fair, Glamour, and more.Job OverviewWe are seeking an Enterprise Success Specialist to collaborate with our Digital, Sales, and...

  • Testing Specialist

    4 weeks ago

    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...

  • Head of Customer Success Strategist

    2 weeks ago

    New York, New York, United States Middesk Full time

    About MiddeskMiddesk is a leading disruptor in the business identity market, dedicated to making it easier for businesses to work together. Our goal is to provide a seamless experience for financial services institutions and fintechs to onboard businesses and facilitate rapid transactions.The RoleWe are seeking a seasoned professional to lead our Customer...

  • Customer Success Strategist

    1 month ago

    New York, New York, United States T-Mobile US, Inc. Full time

    About the RoleWe're looking for a talented professional to join our team as a Customer Success Manager. As a key member of our organization, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesDevelop and implement customer success strategies to drive growth and retentionCollaborate with...

  • Customer Success Strategist

    3 weeks ago

    New York, New York, United States Flowcode Full time

    Customer Success ManagerFlowcode is revolutionizing the offline to online conversion space with its cutting-edge platform. As a Customer Success Manager, you will be the primary point of contact for our clients, driving adoption and ensuring seamless execution of our platform. Your expertise will empower customers to achieve their goals, while also...

Lead Customer Success Strategist

2 months ago

New York County New York, United States InfoSum Full time

The Lead Customer Success Strategist (LCSS) is tasked with overseeing and enhancing standard client accounts by collaborating with customers, engineering, product, and commercial teams to comprehend and execute a continually expanding array of use cases.

The LCSS is responsible for managing daily client interactions to guarantee they derive maximum value from the InfoSum platform and remain consistently engaged.

The LCSS is expected to cultivate and sustain a diverse portfolio of client relationships, with a regular emphasis on upselling and renewing agreements.


Key Responsibilities:
  • Independently manage daily interactions with clients.
  • Serve as the primary advocate for clients, navigating internal processes at InfoSum and the client side to deliver a high level of tailored service.
  • Strategically empower clients to utilize the InfoSum platform independently for any use case by providing actionable insights.
  • Monitor the performance and success of clients' data collaboration initiatives to ensure InfoSum is achieving optimal outcomes for clients and their partners.
  • Formulate a perspective on the feasible use cases of InfoSum for each client, seek alignment from the client with managerial support to secure leadership endorsement, and develop and implement a plan for new use cases.
  • Establish a mutual understanding between the client and InfoSum regarding the value delivered and create a shared strategy to overcome growth barriers.
  • Maintain a reliable and organized account management process that keeps InfoSum ahead of deadlines and capable of seamlessly introducing new revenue growth initiatives.
  • Additional duties as required by the business.
  • Identify and communicate commercial and technical obstacles to client success on InfoSum, including the commercial implications of client needs to influence internal resource allocation for Product & Solutions.
  • Initiate and lead discussions regarding contract renewals, with managerial support to establish appropriate terms and secure client senior leadership endorsement.
Qualifications:
  • 5-7 years of experience in a related field.
  • Proven ability to respond to and escalate customer inquiries internally in a timely manner.
  • Experience guiding existing clients in the implementation of new commercial opportunities and use cases.
  • Demonstrated success in retaining clients and increasing the overall revenue value of a portfolio.
  • Experience collaborating with product and commercial team leaders to successfully identify and implement new solutions that meet customer needs.
  • Familiarity with product management and customer success tools and systems.
  • Strong reputation among clients as a trusted advisor with the ability to build expertise in data collaboration strategies and technologies.
Benefits:

In addition to being part of a dynamic, engaging, and collaborative team, we offer a comprehensive range of benefits designed to motivate our staff to excel. Here’s an overview of our offerings:

  • Competitive base salary (commensurate with experience).
  • 25 days of paid time off (PTO) annually, accrued at a rate of 2.1 days per month.
  • 401(k) plan with immediate participation; InfoSum matches 100% of the first 4% of compensation, funded each pay period and immediately vested, administered through Slavic.
  • Stock options on a four-year vesting schedule.
  • Mental health and wellness support, including professional coaching and additional mental wellness benefits.

For this role, we prefer candidates to be locally based and come into the office 2-3 times a week for team meetings; however, we are open to discussing flexible arrangements that accommodate everyone.

InfoSum is an equal opportunity employer. We are committed to fostering an organizational environment that values diversity and promotes growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law.