Customer Success Manager
4 days ago
We are seeking a highly motivated Customer Success Manager to join our team at OrganOx. As the central point of contact and advocate for our new customers, you will be responsible for ensuring a smooth onboarding process and maintaining a close support relationship with our clients.
Key Responsibilities- Project manage new customer onboarding, including coordinating resources, drug products, equipment, and staff training.
- Partner with the Sales Territory Manager and Operations team to coordinate new device deployments and manage loaner devices.
- Coordinate device maintenance and service with cross-functional teams and provide updates to customers as needed.
- Build and maintain strong relationships with customers to understand their needs and develop strategies to improve engagement and the onboarding process.
- Develop and monitor key performance indicators (KPIs) to anticipate risks and opportunities, address them proactively, and report monthly internally on customer health to Senior Management.
- Bachelor's degree or equivalent work experience.
- 5+ years of experience in a Customer Success Manager, Account Manager, or similar role.
- Clinical hospital setting experience required.
- Proven track record of managing and growing customer relationships with an expanding customer base.
We offer competitive compensation and comprehensive benefits, including healthcare and retirement plans. We support work-life balance and provide opportunities for ongoing professional development.
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Customer Success Specialist
4 weeks ago
Madison, Wisconsin, United States Wolters Kluwer Full timeJob Summary:We are seeking a highly motivated and organized Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for delivering prompt and professional service to our customers, providing consultative customer service, and managing the full-life cycle of the order process.Responsibilities:Customer Service:...
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Customer Success Manager
3 weeks ago
Madison, Wisconsin, United States OrganOx Full timeJob Title:Customer Success Manager - Organ Transplantation ExpertAbout the Role:We are seeking a highly motivated and experienced Customer Success Manager to join our team at OrganOx. The successful candidate will be responsible for ensuring a seamless customer experience, from onboarding to ongoing support. With a focus on delivering exceptional results,...
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Customer Success Liaison
1 week ago
Madison, Wisconsin, United States Wolters Kluwer Full timeAbout the Role:">We are seeking a dynamic Client Success Expert to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance, and due diligence solutions. Businesses and law firms around the world trust us to manage their most critical business and legal compliance responsibilities.">In...
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Customer Success Specialist
1 day ago
Madison, Wisconsin, United States Staples Full timeCompany Overview:Staples is a leading provider of office supplies and services, dedicated to helping businesses and individuals succeed. Our mission is to empower customers to unlock their potential by providing innovative products and solutions.About the Role:We are seeking a highly motivated and customer-focused Customer Success Specialist to join our team...
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Customer Success Professional
3 weeks ago
Madison, Wisconsin, United States OrganOx Full timeWe are seeking a highly motivated Customer Success Manager to join our team at OrganOx, a global medical device company transforming organ transplantation since 2008. Located in Madison NJ, this hybrid role requires up to 30% travel.About the RoleThis is a key position within our organization, responsible for delivering world-class customer experiences...
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Customer Success Representative
1 day ago
Madison, Wisconsin, United States M.V Marketing Inc. Full timeAbout M.V Marketing Inc.M.V Marketing Inc. is a leading direct marketing and retail sales company specializing in the telecommunications industry. We have a proven track record of helping nationally recognized clients grow their businesses significantly.Our approach is centered around building strong relationships with our customers, understanding their...
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Client Success Manager
3 days ago
Madison, Wisconsin, United States Paradigm Full timeKey ResponsibilitiesThe Service Delivery Director will oversee the entire service delivery process, from initial consultation to ongoing support and maintenance. Key responsibilities include:Developing and executing service delivery strategies to meet customer needsManaging a team of professionals to deliver high-quality servicesMaintaining strong...
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Customer Success Professional
2 weeks ago
Madison, Wisconsin, United States Wolters Kluwer Full timeAbout the RoleWe are seeking a dynamic Customer Success Professional to join our growing team. As a global leader in legal entity management, corporate compliance, and due diligence solutions, we help businesses and law firms around the world manage their most critical responsibilities.
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Client Success Specialist
7 days ago
Madison, Wisconsin, United States Applied Tech Full timeAbout the Role:">We are seeking a highly skilled Technical Account Manager to join our team at Applied Tech. As a key member of our client success team, you will be responsible for driving growth, satisfaction, and retention of clients in all key markets.">The successful candidate will have strong strategic thinking and problem-solving skills, with the...
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Route Sales and Customer Success Representative
4 weeks ago
Madison, Wisconsin, United States VESTIS Full timeJob SummaryWe are seeking a highly motivated Route Sales Support Driver to join our team at Vestis. This role requires excellent customer service skills, strong math and computer skills, and the ability to work independently in a fast-paced environment.
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Customer Service Manager
2 weeks ago
Madison, Wisconsin, United States Burlington Full timeOverview of the RoleWe are seeking a skilled and experienced Customer Service Lead to join our team at Burlington. As a key member of our leadership team, you will be responsible for driving customer satisfaction, leading day-to-day operations, and inspiring a positive work environment.This part-time role requires strong leadership skills, excellent...
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Customer Service Operations Manager
4 weeks ago
Madison, Wisconsin, United States Unifi Aviation, LLC Full time**Job Title:** Customer Service Operations ManagerWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Unifi Aviation, LLC. In this role, you will be responsible for supervising and coordinating daily activities of employees to ensure safe and effective operations.The successful candidate will have a strong...
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Customer Experience Manager
1 day ago
Madison, Wisconsin, United States Disability Solutions Full time**Job Title:** Customer Experience Manager**Location:** Disability Solutions**Estimated Salary:** $50,000 - $60,000 per yearWe are seeking an experienced Customer Experience Manager to join our team at Disability Solutions. As a key member of our customer experience team, you will be responsible for leading and managing our customer service staff to deliver...
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Management Team Lead
3 weeks ago
Madison, Wisconsin, United States Team Car Care Dba Jiffy Lube Full timeCompany Overview:We are a dynamic service center company, Team Car Care Dba Jiffy Lube, committed to delivering exceptional customer experiences. Our mission is to provide outstanding quality customer service through ethical selling and product knowledge.Our vibrant and dynamic workplace environment fosters growth and potential by offering top-notch training...
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Customer Experience Manager
1 day ago
Madison, Wisconsin, United States Kroger Full timeJob TitleCustomer Experience Manager About the RoleThis is a dynamic leadership position in which you will be responsible for creating an outstanding customer experience through exceptional service. As a Customer Experience Manager, you will establish and maintain a safe and clean environment that encourages customers to return.Main ResponsibilitiesPromote...
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Academic Success Mentor
4 weeks ago
Madison, Wisconsin, United States Galin Education Full timeJob OverviewGalin Education is seeking a highly skilled Academic Coach to join our team. As an Academic Coach, you will work one-on-one with students in grades 6-12 and college to help them develop the executive function and academic skills necessary for success.Estimated Salary: $45,000 - $55,000 per yearKey Responsibilities:Provide individualized coaching...
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Customer Experience Manager
3 weeks ago
Madison, Wisconsin, United States COLECTIVO COFFEE ROASTERS Full timeAbout UsAt Colectivo Coffee Roasters, we're dedicated to delivering a remarkable experience for our customers and co-workers. Our mission is to create a positive and inviting environment where people can come together to enjoy great coffee and food.SalaryThe estimated salary for this role is $45,000 - $60,000 per year, depending on location and...
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Customer Service Representative
2 weeks ago
Madison, Wisconsin, United States Gordon Food Service Full timeYour RoleAs a Part Time Store Associate, you will play a key role in creating a welcoming environment for our customers. Your responsibilities will include providing exceptional customer service, working effectively in a fast-paced environment, and maintaining high levels of productivity. You will also be responsible for promoting our products and services...
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Customer Engagement Expert
4 days ago
Madison, Wisconsin, United States Bend Health Full timeAbout the TeamBend Health is a dynamic and innovative healthcare company that is changing the face of mental health care for kids and teens. We are committed to providing high-quality services that make a real difference in the lives of our patients and their families.We are seeking a highly skilled Customer Engagement Expert to join our team. This is a...
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Customer Service Expert
1 day ago
Madison, Wisconsin, United States Alex Rabb - State Farm Agent Full timeJob OverviewWe are seeking a Customer Service Expert to join our team at Alex Rabb - State Farm Agent. As a key member of our staff, you will play a crucial role in managing existing customers and identifying additional products to help them plan for the unexpected.Salary and BenefitsThe base salary for this position is $60,000 per year, plus a lucrative...