Management Team Lead
1 day ago
Company Overview:
We are a dynamic service center company, Team Car Care Dba Jiffy Lube, committed to delivering exceptional customer experiences. Our mission is to provide outstanding quality customer service through ethical selling and product knowledge.
Our vibrant and dynamic workplace environment fosters growth and potential by offering top-notch training programs for both technician and management roles.
Salary: $15.00 per hour, with opportunities for incentive bonus pay based on performance.
Job Description:
The Management Team Lead will be responsible for driving positive sales consistently while creating a fantastic guest experience daily. Working closely with the General Manager (GM), this role involves coaching teammates, ensuring process execution, and driving store sales growth through traffic and core sales mix while achieving operational efficiency.
Key Responsibilities:
- Collaborate with the GM to ensure consistent revenue growth through growing guest count and lead measure performance
- Celebrate excellent customer service while creating an exceptional guest experience
- Develop team engagement and efficiency by setting a positive example as a leader
- Ensure quality control measures and processes are followed consistently
- Assist the GM with budgeting, sales forecasts, financial performance, expense controls, and other duties as assigned or needed
- Provide clear direction to the team, ensuring that the service center is clean, safe, and presentable
- Mentor automotive technicians and CSA's, and perform opening and closing duties when the GM is off
Qualifications:
- One to three years of retail management experience; professional automotive experience not required
- Exceptional oral and written communication skills
- Proven leadership ability to inspire and motivate diverse groups of people
- Sound business sense and comprehensive understanding of the retail industry
- Ability to analyze, comprehend, and recommend financial objectives that increase sales and service results
- Demonstrate a positive, helpful attitude and professional conduct and appearance always
- Able to stand on hard surfaces for extended periods and work in a fast-paced environment
Working Conditions:
This role requires working in a dynamic service center environment, frequently experiencing hot and cold temperatures, loud noises, and exhaust fumes. Must be able to lift and move work-related items up to 50 pounds.
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