Assistant General Manager

3 weeks ago


Lawrenceburg, United States AG Bells I Full time
Job Title: Assistant General Manager

We are seeking a highly skilled and experienced Assistant General Manager to join our team at AG Bells I. As an Assistant General Manager, you will play a critical role in ensuring the success of our restaurant by managing daily operations, leading a team of employees, and driving customer satisfaction.

Key Responsibilities:
  • Ensuring Consistent Customer Satisfaction: Personally demonstrate positive interaction with customers, ensure customer issues are resolved immediately, and assist the Restaurant General Manager in coaching the management team on the proper execution of CHAMPS.
  • Developing People: Partner with the Restaurant General Manager in completing and executing the bench plan process effectively, use Learning Zone and other Training Resources to help the Restaurant General Manager build and retain strong teams, and follow up to ensure Team Member training is completed and current.
  • Leadership and Culture: Demonstrate positive energy to drive and motivate the team, champion and role model How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within the store, and coach the team to resolve problems rather than reacting to them.
  • Decision Making: Possess strong analytical/decision making skills, quick to see core issues in complex situations, and able to solve problems and make decisions in the Restaurant General Manager's absence.
  • Communication: Communicate effectively with Customers, Team Members, Restaurant General Manager, Assistant General Manager, and Area Coach, display strong oral/written communication skills, and display strong interpersonal/conflict resolution skills.
  • Recognition: Utilize and encourage recognition tools to show appreciation to the team, encourage Team Members and Managers to recognize and appreciate others, create incentives to challenge the team to reach shift goals, and plan and execute store-level recognition programs.
  • Time Management: Plan and organize so that all Brand processes and routines are completed during the shift, delegate work and follow up ensuring completion, and complete additional work as assigned by the Restaurant General Manager.
  • Act Like an Owner: Assist Profit & Loss management by following Brand procedures, partner with the Restaurant General Manager to ensure staffing levels are in place to grow top-line sales, oversee proper product preparation, rotation, portioning, cooking, and holding times, and partner with the Restaurant General Manager to analyze the financial performance of the restaurant to understand trends and how the restaurant compares with competitors.
Work Perks & Benefits Package:
  • Competitive pay
  • Up to 4 weeks of PTO
  • Free meals
  • Unlimited drinks
  • Same-day instant-pay options
  • Recognition awards
  • Flexible schedules
  • Growth opportunities
  • Annual performance reviews
  • Paid GED programs
  • Incentive contests
  • Community volunteer events
  • Medical and dental for qualifying Team Members
  • Live Mas Scholarship
  • Discounts – cell phone bills, clothes, restaurants, prescriptions
  • Shoes for Crews employee payroll deduction plan
  • Monthly bonus plan
  • Audit bonus
Qualifications:
  • Previous management or 2+ years of customer service/fast food experience (highly preferred)
  • High School Diploma or GED (highly preferred)
  • Reliable transportation
  • Good communication skills
  • Must pass background check criteria
  • Safety-focused, punctual, team-oriented, respectful, and motivated
  • Must be open to work weekends and holidays as needed
  • Arrive to work on time
  • Flexible scheduling
  • Follow procedures regarding operation of restaurant equipment
  • Regular access to personal vehicle
  • Able to lift up to 25 lbs and carry up to 30 feet
  • Able to push/pull up to 90 lbs up to 30 feet
  • Able to stand and walk for the majority of shift
  • Follow cash handling safety and security procedures
  • Adhere to Company and City/State/US Safety requirements
  • Knowledge of and compliance with Company and Brand HR policies and practices
  • Ability to read, count, and write to accurately complete all documentation


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