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Customer Service Representative

2 months ago

Graham, Washington, United States Valvoline Instant Oil Change Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Advisor to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring a positive experience for our guests.

Key Responsibilities
  • Customer Service: Create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services.
  • Product Knowledge: Develop expertise on our products, services, and company knowledge through our award-winning training program.
  • Communication: Effectively communicate with customers, colleagues, and management to ensure seamless service delivery.
  • Teamwork: Collaborate with other team members to achieve sales and customer satisfaction goals.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, with the ability to work in a non-climate-controlled environment.
Requirements
  • High School Diploma or Equivalent: Required.
  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
  • Product Knowledge: Willingness to learn and develop expertise on our products, services, and company knowledge.
  • Teamwork: Ability to work collaboratively with other team members to achieve sales and customer satisfaction goals.
  • Adaptability: Flexibility and adaptability in a fast-paced environment.
What We Offer
  • Competitive Pay: $19.25/hour.
  • Paid Training: Comprehensive training program to develop product knowledge and service skills.
  • Flexible Scheduling: No late evenings or holidays.
  • Benefits: Medical, dental, vision, and 401(k) retirement savings plans.
  • Opportunities for Advancement: Career growth and development opportunities within the company.