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Customer Engagement Representative
2 months ago
Join Our Team as a Customer Engagement Representative
At American Telephone and Telegraph Company, we are dedicated to providing exceptional service to our customers. As a Customer Engagement Representative, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships.
Your Role:
In this position, you will:
- Utilize your customer service skills to assist clients with inquiries and concerns.
- Work collaboratively with a team to resolve billing issues and provide technical support.
- Engage with customers to understand their needs and offer tailored solutions.
Key Responsibilities:
As a representative, your primary responsibilities will include:
- Handling customer calls with professionalism and empathy.
- Providing accurate information regarding services and account management.
- Implementing conflict resolution strategies to retain valued customers.
Qualifications:
To be successful in this role, you should possess:
- A high school diploma or GED.
- At least one year of experience in customer service or sales.
- Familiarity with computer systems and software.
What We Offer:
We believe in investing in our employees' success. Our comprehensive benefits package includes:
- Competitive compensation and performance-based rewards.
- Tuition assistance for continued education.
- Access to comprehensive medical, dental, and vision insurance options.
Join us at American Telephone and Telegraph Company, where your contributions will be valued and rewarded.