Customer Service Representative

2 weeks ago


Lebanon, Virginia, United States Roadrunner Markets Full time
Overview

At Roadrunner Markets, we're more than just a convenience store - we're a community hub where customers find a welcoming atmosphere, helpful service, and a place that feels like home. As a key member of our team, you'll be the heartbeat of our store, ensuring a seamless shopping experience for our customers.

Responsibilities
  1. Customer Service Superstar: Provide exceptional customer service, answering questions, and ensuring a pleasant shopping experience.
  2. Sales Floor Guru: Maintain a clean and well-stocked store, with a focus on visual merchandising and customer engagement.
  3. Upselling Ace: Develop a deep understanding of our products and services, and use this knowledge to upsell and suggest complementary items to customers.
  4. Brand Ambassador Extraordinaire: Champion our brand by promoting our loyalty rewards program and highlighting the exclusive benefits and personalized offers available to our customers.
  5. Cash Handling Pro: Efficiently manage the cash register, handle transactions with a smile, and maintain accurate financial records.
  6. Safety Champion: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
  7. Team Player: Collaborate with your colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  8. Facility Maintenance Expert: Take pride in maintaining a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  9. Environment Ambassador: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Qualifications
  • Age Requirement: Must be 18 years of age or older (21 in certain states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: Friendly demeanor and a knack for making people feel welcome.
  • Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
  • Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.
  • Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required.


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