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Office Manager

2 months ago

Lanham, Maryland, United States James Allen - State Farm Agent Full time
{"title": "Office Manager", "description": "Role Overview

As a key member of the James Allen - State Farm Agent team, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.

Responsibilities
  • Establish and maintain strong customer relationships, providing prompt and personalized service as needed.
  • Provide accurate and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Collaborate with other agency team members to efficiently meet customer needs and drive business growth.
Qualifications
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other team members.
  • Proactive in problem-solving and committed to finding solutions that meet customer needs.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience and opportunities for professional development.
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