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Air Freight Coordinator

2 months ago

Houston, Texas, United States ECU Worldwide USA Full time
Air Freight Specialist Job Description

At ECU Worldwide USA, we are seeking a highly skilled Air Freight Specialist to join our team. As an Air Freight Specialist, you will be responsible for coordinating air freight for export, supporting general office operations, and ensuring seamless logistics operations.

Key Responsibilities:
  • Inventory control and export coordination of air freight shipments
  • Documentation preparation and presentation to U.S. Customs
  • Respond to rate or booking requests from clients, agents, or outside sales representatives
  • Handle quotes and bookings for consignee routed cargo as requested by our agents or USA shippers
  • Coordinate pickups and provide timely quotes for inland as well as airfreight costs
  • Obtaining estimated costs for unusual cargo such as oversize, dangerous goods, and perishables
  • Follow up on cargo arrival for pending inland arrangements
  • Assist in any service requests from customers or agents as required by the line managers in the Air Freight Department
Requirements:
  • Bilingual (English/Spanish) preferred
  • Prior Industry Experience preferred
  • Ability to read, analyze, and interpret general industry documentation/communications
  • Ability to effectively present information and respond to questions from groups of managers, customers, and the general public
Competencies:
  • Manages difficult customer situations
  • Responds promptly to customer needs
  • Solicits customer feedback to improve service
  • Responds to requests for service and assistance professionally
  • Speaks clearly and persuasively in positive or negative situations
  • Lists and gets clarification
  • Responds well to questions
  • Writes clearly and informatively
  • Presents numerical data effectively
  • Able to read and interpret written information
  • Balances team and individual responsibilities effectively
  • Gives and welcomes feedback
  • Contributes to building a positive team spirit
  • Follows policies and procedures
  • Completes administrative tasks correctly and on time
  • Supports organization's goals and values