Distribution Center Operations Manager

1 month ago


Grand Rapids, Michigan, United States ASV Holdings, Inc. Full time
Job Title: Distribution Center Manager

At ASV Holdings, Inc., we are seeking a highly skilled and experienced Distribution Center Manager to lead our parts and logistics operations. This is a critical role that requires a strong leader with a proven track record of driving operational excellence and customer satisfaction.

Key Responsibilities:
  • Develop and implement strategic plans for parts operations and e-commerce strategy to drive revenue and net income growth.
  • Analyze and recommend programs to improve market penetration, reduce operating costs, and enhance customer satisfaction.
  • Effectively manage the budget and P&L of the operation, ensuring alignment with company goals and objectives.
  • Manage customer service activities related to order fulfillment, interfacing with sales, customers, and the factory to ensure customer satisfaction and contractual compliance.
  • Ensure operational excellence in all warehouse areas, related equipment, and warehouse management systems and processes.
  • Responsible for shipping logistics, including documentation, customs, and container shipments, ensuring compliance with laws and regulations.
  • Accurately and timely manage inventory transactions, including receipts, part shipments, and transfers.
  • Establish and evaluate key metrics to ensure effective management of customer support activities, on-time delivery, and inventory turns.
  • Maintain a safe and healthy work environment by implementing, maintaining, and aligning company policies with health and safety regulations.
Requirements:
  • Bachelor's degree in a relevant field (preferred).
  • 3+ years of supervision experience in customer service, logistics, warehousing, and/or operations.
  • Knowledge of business operating systems (Epicor ERP preferred).
  • Proficient in MS Windows (Outlook, Excel, PowerPoint, and Word required).
  • Excellent verbal, written, and listening communication skills.
  • Passion for customer service excellence.
  • Leadership and communication skills to effectively lead, mentor, and facilitate.
  • Self-starter; able to work with or lead cross-functional teams.


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