Customer Relationship Manager

2 days ago


Springfield, Missouri, United States MMC Contractors Full time

We are seeking a highly skilled Customer Relationship Manager to join our team at MMC Contractors.

Job Overview

This role is responsible for managing client relationships, developing business opportunities, and ensuring exceptional customer service. As a key member of our sales team, you will play a vital role in driving revenue growth and expanding our customer base.

Responsibilities
  • Manage multiple client relationships to identify new business opportunities and grow existing accounts.
  • Develop and execute strategies to enhance customer satisfaction and loyalty.
  • Negotiate terms and pricing with clients, prepare estimates, and present solutions to close deals.
  • Establish capital budgeting for clients and oversee the execution of work.
  • Approve vendor or subcontractor invoices and review contracts, purchase orders, and change orders.
  • Create and manage scheduled maintenance agreements for clients and support the dispatch of service technicians.
  • Track and manage profitability of client base using company accounting system.
  • Cordinate jobsite activities, including deliveries, rigging, equipment, tools, etc.
Requirements
  • 4+ years of sales or trade-related work experience required.
  • Bachelor's degree from a four-year college/university or equivalent experience.
  • Strong communication skills, verbal and written.
  • Able to perform work accurately and completely, and in a timely manner.
  • Knowledge of organizational structure and available resources.
  • Able to quickly and effectively solve complex problems.
Benefits

MMC Contractors offers a competitive salary range of $60,000 - $90,000 per year, based on experience.

In addition to a generous compensation package, we offer a comprehensive benefits program, including health insurance, 401(k) matching, and paid time off.

Our company culture values teamwork, innovation, and customer satisfaction, making MMC Contractors an excellent choice for professionals looking to grow their careers.



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