Claims Program Manager

4 days ago


Maitland, Florida, United States AmTrust Financial Full time
Job Summary

The Supplier Relationship Manager is a key role within the Claims organization, responsible for supporting the Director of Claims Supplier Management in the implementation, process improvement, and optimization of all line of business programs.

Key Responsibilities
  • Serve as a business resource for operational data/analytic needs and establishing key performance indicators, identifying opportunities, and driving business goals
  • Monitor, analyze, and trend supplier data to assist the Director of Supplier Management in the development, implementation, and driving of key initiatives across all lines of business
  • Optimize programs for adjuster efficiency, streamlined claimant experience, and positive claim outcome
  • Drive the efficiency and effectiveness of our contracted partners
  • Identify opportunities to improve the business and resolve issues with current partner/process
  • Manage day-to-day supplier management issues interfacing with suppliers and internal staff
  • Assist with resolving billing matters to ensure that accounts receivables are up to date and that submitted invoices are in line with rates outlined in the contract
  • Identify best practices and trends in the industry, participates in evaluating new and emerging technologies to determine possible incorporation into claims programs
  • Participate in office operational reviews
  • Partner with Third Party Risk Management and Business Stakeholders to complete risk assessments for contracted vendors
  • Identify and capture benefit/savings opportunities through contracting efforts, contracted vendor utilization improvement, billing accuracy or process improvement
  • Coordinate and execute cross-functional initiatives (ie. IT, compliance, billing & payments, data & analytics), applying a strategic thinking, continuous improvement and thought leadership mindset in coordination with Claims operations
Requirements
  • Bachelor's degree in insurance, business administration, supply chain management, information technology, finance or related field
  • 8+ years of progressive experience in sourcing, contracting, vendor management, supply management, project management or partnership management
  • Workers' Compensation Claims/Operational experience
  • Proficient in data mining and data visualizations
  • Experience in insurance carrier setting or related industry
  • Effective communication skills and comfortable presenting in front of Senior Leadership
  • Proficiency in all Microsoft Office products including Project, Word, Excel, PowerPoint, Visio, and SharePoint
Preferred Qualifications
  • 10+ years of progressive experience in sourcing, contracting, vendor management, supply management, project management or partnership management
  • Experience with multiple lines of business
  • Prior leadership experience
What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities

Our benefits include:

  • Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected



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