Hotel Reservations Agent

4 weeks ago


New York, New York, United States The Mark Full time
Job Title: Hotel Reservations Agent

We are seeking a highly motivated and detail-oriented Hotel Reservations Agent to join our team at The Mark. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless reservation experience.

Key Responsibilities:
  • Process and manage hotel reservations, including room assignments, rate quotes, and special requests
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain accurate records and reports, including reservation data and guest feedback
  • Provide exceptional customer service, responding to guest needs and anticipating their unstated ones
Requirements:
  • At least 1 year of experience in a guest service industry, preferably in a luxury property
  • Knowledge of computers and various programs, including Microsoft Word and Excel
  • Knowledge of Opera is preferred
  • Highly motivated with excellent communication skills
  • Passionate about guest service and satisfaction
  • Extremely organized and able to prioritize in a busy environment

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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