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Reservations Agent

4 weeks ago

New York, New York, United States Cipriani Full time
Reservations Agent Job Description

At Cipriani, we are seeking a highly skilled Reservations Agent to join our team. As a key member of our front desk operations, you will play a crucial role in ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests.

Key Responsibilities:
  • Guest Services: Respond to incoming calls and emails from guests in a prompt, friendly, and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries.
  • Reservation Management: Utilize the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.
  • Reservation Processing: Process room reservations, modifications, and cancellations, and provide guests with detailed information about the reservation process, policies, and procedures.
  • Upselling and Revenue Growth: Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue.
  • Communication and Teamwork: Collaborate with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.
Requirements:
  • Education and Experience: A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required.
  • Skills and Abilities: Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems.
  • Physical Demands: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions.