Front Desk Supervisor

3 weeks ago


Wisconsin Dells, Wisconsin, United States Mt. Olympus Water & Theme Park Resort Full time
Job Title: Front Desk Manager

We are seeking an experienced and results-driven Front Desk Manager to lead our front desk team at Mt. Olympus Water & Theme Park Resort.

Estimated Salary:$20/hour

Location:Wisconsin Dells

Job Summary

This is a dynamic opportunity for a seasoned hospitality professional to take on a leadership role and drive excellence in customer service, sales, and revenue growth.

Key Responsibilities:

  • Lead and develop a high-performing front desk team, providing coaching, training, and feedback to achieve individual and team goals
  • Develop and implement strategies to increase customer satisfaction, loyalty, and retention
  • Manage front desk operations, including budgeting, forecasting, and inventory control
  • Collaborate with other departments to ensure seamless service delivery and maximize revenue opportunities
Requirements and Qualifications

To succeed in this role, you will require:

  • Previous supervisory or management experience in hospitality, preferably in a large resort or hotel setting
  • Proven track record of delivering exceptional customer service and driving revenue growth
  • Strong leadership and teamwork skills, with the ability to motivate and inspire others
  • Excellent communication, problem-solving, and analytical skills
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and professionalism
Benefits

As a member of our team, you will enjoy:

  • Competitive compensation and benefits package, including health insurance, dental insurance, FSA, 401K, and paid time off
  • Opportunities for career advancement and professional growth
  • Flexible scheduling and a dynamic work environment
  • Employee discounts on hotel rooms, retail, and food, as well as free waterpark and theme park passes
  • On-demand pay, allowing you to access your earnings immediately


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