Front Desk Supervisor
3 weeks ago
We are seeking an experienced and results-driven Front Desk Manager to lead our front desk team at Mt. Olympus Water & Theme Park Resort.
Estimated Salary:$20/hour
Location:Wisconsin Dells
Job SummaryThis is a dynamic opportunity for a seasoned hospitality professional to take on a leadership role and drive excellence in customer service, sales, and revenue growth.
Key Responsibilities:
- Lead and develop a high-performing front desk team, providing coaching, training, and feedback to achieve individual and team goals
- Develop and implement strategies to increase customer satisfaction, loyalty, and retention
- Manage front desk operations, including budgeting, forecasting, and inventory control
- Collaborate with other departments to ensure seamless service delivery and maximize revenue opportunities
To succeed in this role, you will require:
- Previous supervisory or management experience in hospitality, preferably in a large resort or hotel setting
- Proven track record of delivering exceptional customer service and driving revenue growth
- Strong leadership and teamwork skills, with the ability to motivate and inspire others
- Excellent communication, problem-solving, and analytical skills
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and professionalism
As a member of our team, you will enjoy:
- Competitive compensation and benefits package, including health insurance, dental insurance, FSA, 401K, and paid time off
- Opportunities for career advancement and professional growth
- Flexible scheduling and a dynamic work environment
- Employee discounts on hotel rooms, retail, and food, as well as free waterpark and theme park passes
- On-demand pay, allowing you to access your earnings immediately
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