K-12 Engagement Specialist

2 weeks ago

Cedar Park, Texas, United States MSB School Services LLC Full time

ABOUT MSB SCHOOL SERVICES LLC

MSB School Services LLC is a premier educational consulting firm dedicated to serving the Special Education community. Our mission is to assist our clients in optimizing their reimbursements from the Medicaid to Schools program, thereby providing essential funding back to the school districts we support. We achieve this by adhering to our core mission: anticipating the evolving needs of school districts through the cultivation of meaningful partnerships while consistently delivering exceptional service, consultation, and leadership.

We are committed to addressing the unique requirements of school districts, implementing innovative technologies and processes with a focus on excellence in quality and compliance. Unlike typical billing vendors, MSB is adaptable and fully customizable to meet the specific needs of each district. Our entire team is dedicated to being a resource for our clients, fostering a supportive environment that emphasizes lasting relationships and a family-like atmosphere for both clients and employees. Our foundation is built on community, trust, and transparency, holding ourselves to the highest standards to empower and lead our clients in a manner driven by our singular purpose - to discover and develop students.

POSITION OVERVIEW

The role of the K-12 Engagement Specialist is to actively engage with stakeholders in the K-12 sector to identify and bridge gaps in MSB's implementation, as well as to explore opportunities for collaboration with additional districts. This position involves creating and executing development plans for staff, generating content for our market, and participating in MSB events, requiring direct collaboration and influence with the executive team.

YOUR IMPACT

  • Develop Medicaid-related content and materials for sales, marketing, and operational purposes.
  • Gather insights from clients regarding future content opportunities.
  • Collaborate with User Experience teams to enhance tools and features for clients and users.
  • Network within the Special Education community to generate sales leads.
  • Establish and maintain relationships with Education Service Centers (ESCs).
  • Facilitate focus groups within the Special Education community for future product development and implementation enhancements.
  • Create and present materials for staff and events.
  • Identify new markets for presenting materials.
  • Partner with Sales Managers and State Directors to pinpoint areas for improvement.
  • Provide consultation to Program Specialists and their clients on Special Education initiatives.
  • Participate in onboarding consultations for new clients.
  • Generate interest and attendance at MSB events.
  • Work closely with Executives to achieve company objectives.
  • Identify strategies to improve user adoption and utilization of products and services.
  • Collaborate with internal teams to address client needs.
  • Assist the sales team in up-selling or cross-selling services and products.
  • Attend regional events, conferences, and trade shows.

TRAITS WE'RE LOOKING FOR
  • Ability to influence decision-makers.
  • Strong articulation skills.
  • Willingness to address challenging topics.
  • Approachable demeanor.
  • Expertise in building and maintaining relationships.
  • Problem-solving capabilities.
  • Critical thinking skills.
  • Customer-oriented mindset.
  • Excellent communication and negotiation abilities.

REQUIRED EDUCATION
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience as a Client Relations Manager or Relationship Manager.
  • Demonstrated success in meeting and exceeding targets.
  • Background in customer service; industry knowledge is advantageous.
  • Experience in public speaking.

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