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Client Relations Specialist

2 months ago

Cedar Park, Texas, United States JT Reisdorph - State Farm Agency Full time
Position Overview

JT Reisdorph - State Farm Agency is seeking a dedicated and compassionate individual to become a part of our team as a Client Relations Specialist. This role is designed for those who excel in customer engagement and are passionate about providing exceptional service in a supportive environment.

As a Client Relations Specialist, your primary focus will be on fostering customer loyalty and enhancing the overall experience for our clients at State Farm Insurance. Your ability to connect with people and understand their needs will be crucial in this role.

Key Responsibilities:

  • Manage incoming calls and warmly welcome clients.
  • Build and maintain strong customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilize a customer-centric approach to educate clients about their insurance choices through a needs-based review process.

What We Offer:

  • Competitive salary with performance bonuses
  • 401(k) plan with matching contributions
  • Flexible working hours
  • Paid time off for personal and professional growth
  • Opportunities for professional development

Qualifications:

  • Previous sales experience is preferred (including roles in retail, telemarketing, or as a sales representative)
  • Strong communication skills, both written and verbal
  • Self-driven and motivated
  • Attention to detail
  • Proactive problem-solving abilities
  • Team-oriented mindset
  • Skilled in assessing customer needs and conducting effective interviews
  • Ability to establish rapport with clients
  • Must be able to obtain a Property Casualty license prior to starting
  • Must be able to obtain a Life and Health license prior to starting

If you are enthusiastic about making a difference in the lives of our clients and believe you would thrive in this role, we encourage you to submit your resume for consideration. We look forward to discussing the next steps in your potential career with us.