Customer Relationship Manager

6 days ago


Zionsville, Indiana, United States Fifth Third Full time

Transforming Banking Experiences

We're seeking a skilled Customer Relationship Manager to join our team at Fifth Third Bank. As a key member of our banking team, you will be responsible for building and maintaining long-lasting relationships with our customers.

Key Responsibilities:

  • Develop and maintain a deep understanding of our customers' financial needs and provide tailored solutions to meet those needs.
  • Utilize a consultative approach to identify and address customer needs, while promoting our products and services.
  • Collaborate with internal partners to ensure seamless customer experiences and resolve any issues that may arise.
  • Analyze customer credit data and financial information to provide informed recommendations and solutions.
  • Stay up-to-date on industry trends and developments to ensure our customers receive the best possible service.

Requirements:

  • High school diploma or equivalent and 1 year of customer service experience, or a college degree or equivalent military experience.
  • Experience in a sales environment is required, with experience in the financial industry a plus.
  • Demonstrated ability to develop comfort with new household acquisitions and deepening customer relationships.
  • Excellent communication and interpersonal skills are essential for this role.
  • Ability to analyze credit and financial information and make sound decisions.

Working Conditions:

  • Normal office environment with extended viewing of computer screens.
  • Periodic travel within the Bancorp footprint to attend meetings and training sessions.


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