Retail Operations Manager

7 days ago


Miami, Florida, United States Leap Full time
Job Overview

We are seeking a highly skilled Retail Operations Manager to join our team at MZ Wallace boutique in Aventura Mall. As a key member of our store leadership, you will be responsible for driving sales growth, delivering exceptional customer experiences, and maintaining high store standards.

The ideal candidate will have a proven track record in retail management, with experience in team leadership, customer service, and inventory management. If you're passionate about helping emerging brands succeed and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.

Key Responsibilities:

  • Lead and motivate a dynamic store team to deliver outstanding customer experiences
  • Develop and execute action plans to drive sales growth and client engagement
  • Recruit and train top talent for sales associates and supervisors
  • Maintain high store standards through effective delegation and task management
  • Curate and execute successful in-store activations and support new store openings
  • Stay up-to-date with new technologies, systems, and apps, with experience in Shopify, Endear, Slack, and Google Office preferred
  • Work effectively under pressure, managing multiple tasks and deadlines
  • Build and manage team schedules while ensuring efficient payroll practices
  • Adapt to changing business needs, working flexible hours including days, nights, weekends, and holidays

Requirements:

  • 2+ years of direct management experience
  • 3+ years of customer service and/or retail experience, preferably in a similar category
  • Ability to lift up to 50lbs and stand/walk for extended periods
  • Strong communication and interpersonal skills, with excellent coaching and mentoring abilities
  • Able to maintain confidentiality and handle sensitive information
  • Proficient in Microsoft Office and Google Suite

About Us:

At Leap, we're revolutionizing the retail industry by providing innovative solutions for emerging brands. Our mission is to create a diverse community of Leapers who can help us grow and thrive individually and as a team. We value our employees' unique perspectives and experiences, and we strive to create an inclusive environment where everyone feels welcome and supported.

Benefits:

  • Competitive salary: $54,000 - $61,500 per year
  • Unlimited PTO (blackout periods apply)
  • Bonus eligible
  • 401K
  • Medical, dental, and vision benefits
  • Employee discount and wardrobe allotment for participating Leap brands

Leap is an equal opportunity employer, committed to diversity and inclusion in the workplace. We celebrate our differences and believe that they make our organization special. If you're passionate about helping emerging brands succeed and want to be part of a dynamic team that values creativity and innovation, please submit your application.



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