Transit Dispatcher

Description Sign-on Bonus Opportunity About Oswego County Opportunities: Ranking among Oswego County's top ten largest private employers, OCO carries out its mission to inspire partnerships and provide services that empower people, support communities, and change lives through more than 50 programs serving 15,000 people each year. OCO's Employee benefits include: Health, Dental, and Vision Insurance (available to Full-Time staff) Paid leave (sick leave, PTO, holidays, etc.) 403B Deferred Annuity Retirement Plan Term Life Insurance Employee Assistance Program JOB SUMMARY: Performs assigned duties to support Transit Operations and carryout Dispatching, Intake functions and limited Trip eligibility in a high volume fast pace environment. Performs all duties according to applicable regulations and Program/Agency policies/procedures. JOB DUTIES AND RESPONSIBILITIES Dispatcher Responsibilities: Provides for Opening or Closure of the facility as assigned and ensures full readiness for each day’s business or securement at closing. Monitors arrival of Transit Operators for completion of required documentation. Assist with same day transportation request for trip reservation and loads request in consumer data base. Monitors transportation request for pending return trips and updates dispatch data base. Receives transportation request of the various transportation services and provides information to callers. Documents passenger complaints/compliments and incident reports; shares with supervisor when one is not readily available for the call. Provides support to insure pending trips, pickup and delivery of all scheduled passengers in a timely fashion. Provides back-up coverage for other Dispatcher(s) in their absence. Assists drivers with route information, locations and directions. Provides assistance during high volume dispatching radio traffic as assigned. Monitors vehicles, equipment and driver/aide readiness to meet operational needs as assigned. Performs computer data entry to document cancellations and no-shows for billing purposes. Reservation Intake Responsibilities: Performs intake reservation; Gathers data from callers, verifies data, and maintains accurate records in the consumer/trip data base. Receives/screens transportation request; Provides basic transportation options to riders on county wide transportation services. Supports operations by performing various short-term duties as assigned. Conducts Agency Screening process to access for additional Agency service needs and makes referrals. Scheduling Responsibilities: Assist with Scheduling last minute transportation requests into existing scheduled runs. Assist with trip reservation data accuracy as assigned by Scheduler for accuracy. Maintain familiarity of the scheduling process for all services requirements. JOB REQUIREMENTS: Must be able to quickly analyze problems and make decisions in high stress situations and determine when to seek assistance. Must maintain good working relationships with Agency staff, other services providers and consumers. Must be able to work with a large cross section of people in a professional and non-judgmental manner, and be a positive role model to others. Must satisfy the requirements of the OCO Driving Safety Policy. Must possess clerical and arithmetic skills. Must be flexible, cooperative and able to work independently and flex work schedule as needed. Must demonstrate the ability to read maps. Must know and use correct radio procedures including "10" Codes. Must be able to use computers and software to access standard reports and data entry. Must have acceptable physical and mental health to carry out the responsibilities of the position. Must have geographical knowledge of area served including distance and travel time. Must attend meetings and trainings as requested; must successfully meet Drug and Alcohol Policy. Must satisfy the annual in-service Agency training requirements. Must complete annual BBP, Diversity, Emergency Preparedness and other required training Must have a valid NYS Driver’s License and vehicle insurance within Agency Policy and maintain vehicle certification. MINIMUM QUALIFICATIONS: High School Diploma or G.E.D. and applicable computer experience; and Approximately Three years experience in passenger transportation with some experience dispatching/reservations; or Any equivalent combination of education, experience and training. Full Time - 37.5 Hours Per Week Grade 8 Monday - Friday: 11:00 am to 7:00 pm Flexibility In Work Hours Required Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.