Retail Customer Service Representative
20 hours ago
This role offers a unique opportunity to make a significant impact on members' shopping experiences as a frontline representative at Sam's Club. You will be the face of our front end, interacting with members throughout their shopping journey. To excel in this environment, you must possess a friendly and approachable demeanor, with a focus on providing exceptional customer service.
- You should be comfortable working in a fast-paced environment
- Be able to multitask, juggling several tasks simultaneously
- Prioritize member satisfaction above all else
- Be able to stand for long periods of time while assisting members quickly and accurately
- Be a problem solver who tackles obstacles head-on to ensure each task is completed with excellence
Your impact will be felt through:
- Maintaining a positive attitude by smiling, greeting, and thanking members
- Providing exceptional customer service to members across the club as needed, answering any questions they may have
- Maintaining a clean, neat, and member-ready area
The estimated salary for this position is $16.00 to $23.00 per hour, with additional compensation ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed.
We offer a range of benefits, including:
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Outlined below are the required minimum qualifications for this position:
- Retail experience, including operating front-end equipment (for example, cash register)
- Working with mobile retail applications
Sam's Club is a membership-based warehouse club that offers a wide selection of products and services to its members. Our mission is to provide our members with an exceptional shopping experience and to help them save money on the things they need and want.
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