Call Center Coach
3 weeks ago
Are you a motivated and results-driven individual with a passion for coaching and development? Do you have a knack for helping others improve their skills and achieve their goals? If so, we may have the perfect opportunity for you
About the RoleAs a Call Coach at United Wholesale Mortgage, you will play a critical role in helping our team members improve their call quality and customer service skills. You will work closely with our Client Service team to provide coaching and feedback, and help them develop the skills they need to succeed in their roles.
Responsibilities- Listen to call clips with team members and provide verbal and written feedback
- Provide side-by-side live coaching to help team members improve their call quality
- Prepare formal feedback for leaders and the Client Service team
- Log organized and detailed feedback for each coaching session
- Facilitate in Client Service training sessions
- Schedule coaching sessions with team members
- Assign classroom-based instruction to team members who require additional training
- High school diploma or equivalent
- Experience in leadership, management, and call quality
- At least two years' client experience
- Self-motivated with a strong work ethic
- Comfortable in a fast-moving environment
- Ability to multitask and adapt
- Positive attitude and willingness to learn
- Onsite, full-time attendance
- Prepare to conduct 15-20 coaching sessions per day
- Comfortable traveling between all UWM buildings to conduct coaching sessions
At United Wholesale Mortgage, we offer a comprehensive benefits package, including paid time off, additional parental and maternity leave benefits, adoption reimbursement program, paid volunteer hours, paid training and career development, medical, dental, vision, and life insurance, 401k with employer match, mortgage discount and area business discounts, free membership to our large, state-of-the-art fitness center, and more
Why Join Our Team?At United Wholesale Mortgage, we value our team members and strive to create a positive and supportive work environment. We believe in empowering our team members to be their best selves and provide opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about coaching and development, we encourage you to apply for this exciting opportunity
How to ApplyTo apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you
Equal Employment OpportunityUnited Wholesale Mortgage is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.
Contact UsFor more information about this role or to submit your application, please contact our HR department at [insert contact information].
DisclaimerUnited Wholesale Mortgage is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time without notice.
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