Room Operations Manager

3 weeks ago


Truckee, California, United States Hyatt Vacation Ownership Full time

Hyatt Vacation Ownership is seeking a highly skilled Room Operations Manager to oversee the daily operations of our rooms department. As a key member of our management team, you will be responsible for managing profitability, revenue goals, and guest experience. This exempt position offers a competitive salary range of $76,000 - $90,000 plus bonus eligibility.

The ideal candidate will have a 2-year degree in Business Administration or related field, along with 4 years of experience in hotel operations. Alternatively, a bachelor's degree with 2 years of experience will also be considered. Key responsibilities include analyzing service issues, identifying trends, and making decisions to drive business results. You will work closely with the Rooms management team to develop an operational strategy aligned with our brand's business objectives.

  • Managing Profitability: Monitor sales performance against budget, review financial statements, and coach teams to effectively manage occupancy, rates, wages, and controllable expenses.
  • Leading Operations and Department Teams: Champion our brand's service vision, communicate departmental goals, and foster employee commitment to providing excellent service.
  • Managing the Guest Experience: Review guest feedback, respond to complaints, and create an atmosphere that meets or exceeds guest expectations.


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